Free, confidential, multilingual helpline for seafarers and their families available 24 hours a day, 365 days per year.


Notice to users

Issued : December 06, 2017

On Saturday 9 December 2017, you may not receive responses to emails or Live Chat enquiries between 08:00 and 10:00 GMT due to system upgrades taking place in our building.

Our website and other methods of contact (including telephone, Facebook and Skype) will still be available. We will respond to any emails or Live Chat messages as quickly as possible once power has been restored.

Thank you for your cooperation and understanding.

Wherever you are in the world, we're here for you

Help & Support


We’re here to help whatever your issue, wherever you are in the world. We are contacted by seafarers and their families about a range of issues every day. Problems include non-payment of wages, bullying and harassment, issues with repatriation, general contractual disputes, requests for information and much more. If you’re a seafarer with a problem we’ve probably heard about it before.


Health & Well-being


We know that staying fit and healthy is a top concern for seafarers. Do you need more information about avoiding lifestyle related illnesses and preventing other diseases? Take a look at our resources which help seafarers make informed choices about their health, and for motivational tips to keep fit while on board.

Look after yourself

Seafarer Centre Directory


Are you looking for your nearest seafarer centre? Take a look at our online directory which lists the location of over 400 seafarer centres around the world as well as the facilities available. Can’t find what you’re looking for? Contact us and we’ll see if there’s a centre or ship visitor nearby.

Find a centre